Troubleshooting
A browser game will not load. What should you try?
Find out whether a problem starts with the game page, its embedded player, your connection, or browser graphics—without putting your saved progress at risk.
Player support
Find the problem.
Keep your progress.
Start with the symptom you can see. A slow download, an unresponsive control and a missing save need different checks.
Before resetting anything
Choose a guide.
Clearing site data can remove local progress. Begin with a reversible check that matches what you see.
Saves & privacy
Where does your browser-game progress go?
Understand local saves, embedded players and cloud saves before switching devices, opening a private window, or clearing browser data.
Getting started
Touch, keyboard, sound and fullscreen: getting into a game
Practical checks for a game that has loaded but does not respond the way you expect, including input focus, mobile layouts and sound.
Reporting Hexagon Clear. The template below includes the game link; add the steps and what happened.
A practical starting point
Check this browser.
Check basic graphics, whether this page can save a small setting, and the available page space. The results stay in this page; this tool does not send a diagnostic report.
No check has run yet. Nothing here changes your browser settings or clears existing game data.
A successful check is not a performance test, a network-speed measurement, or a guarantee that a particular game will run. Embedded games can have different storage rules.
Send an issue we can investigate.
Copy this template, fill in the game details, and email business@delionplay.com. The website does not submit it for you.
Do not include passwords, payment information, account tokens, or an unedited browser history. Check screenshots for private details before attaching them to your email.
How our player links work.
The Games link opens one shared catalog. Some titles then load their existing hosting address inside an embedded player. The back arrow returns to the catalog; the arrow-out-of-a-square button opens the game’s own address in a new tab.
Trying the direct address can help isolate a display problem. It does not guarantee the same saved progress or make an unsupported device compatible. Read the saves guide before switching contexts or deleting site data.
Back to the games ↗What support can help with
Send loading failures, broken controls, incorrect links, misleading descriptions and issues with this website. Include enough detail to reproduce the problem. Locally deleted saves may not be recoverable, and we cannot promise a fix or a response time before investigating.
For privacy, legal or security concerns, use the dedicated addresses on our contact page.