Where does your browser-game progress go?

The catalog is an entry point, not a universal save account

DelionPlay's shared catalog brings games into one place, but it does not give every title the same save system. A game may keep settings or progress in your browser, use an account provided by its platform, or save only part of a session. The presence of a game in the catalog does not by itself establish cloud saving, cross-device synchronisation, or a recoverable backup.

Before starting a long session, look for the game's own save, account, or progress information. If it does not explain how saving works, keep using the same browser and entry point and treat the progress as local until you have evidence of another save mechanism. Taking a note of a level can help a support report, but it is not a backup of the save file.

Local progress belongs to a browser context

Browsers separate stored website data by origin. A change of browser, browser profile, or hosting address can therefore expose a different set of saved data. An embedded game may also be subject to storage partitioning or restrictions that do not apply when its address is opened directly.

This matters when using the player toolbar's new-tab button. The button is useful for diagnosing a display problem, but a direct view and an embedded view are not guaranteed to see the same save. If a title appears to have restarted, return to the exact address and browser context where you last played before assuming the earlier progress has been erased.

Private windows are a poor place for progress you want to keep

Private or incognito sessions can allow a game to run while keeping its storage temporary. Data kept during that session may disappear when the private session ends. A successful save during play is not proof that it will survive closing the private window.

For progress that matters, prefer a normal browser session and check the game's own save behaviour. On a shared device, weigh that against your privacy needs: a local save can remain available to another person using the same browser profile. Do not keep somebody else's platform account signed in just to retain a game session.

Before clearing data or moving to another device

A cache problem and a saved-progress problem are not the same thing. Browser settings often offer several deletion categories together. Read the selection carefully before confirming any action that removes site data. A troubleshooting instruction to reload a page should not be interpreted as permission to erase its storage.

1. Record the full game address and the browser/profile you use.
2. Check for an explicit in-game account or backup feature, and follow that game's instructions.
3. If cloud saving is claimed, verify the same progress appears in the intended account before relying on it.
4. If there is no confirmed backup, contact us before deleting the game's site data. Local progress may not be recoverable after deletion.

What to report when progress seems to be missing

Tell us the game title, player link, last known level or state, and whether you changed browser, profile, device, or entry point. Mention whether you used a private window or cleared site data. These observations help distinguish a different storage context from a game-specific fault.

Do not send a password, a session cookie, a full account export, or a payment record. Support can help investigate the visible behaviour, but we cannot promise recovery of locally stored data that has been deleted. Our Terms explain the broader limits of progress availability and transfer between platforms.