1. Who we are and these Terms
These Terms of Service (the “Terms”) form an agreement between you and DELION PLAY PTE. LTD., a company incorporated in Singapore (“DelionPlay”, “we”, “us”, or “our”). They apply to our websites, games, and related content, features, support, and services (together, the “Services”).
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. A platform through which you access a Service, such as TikTok or an app store, may impose additional terms; those platform terms also apply to your use of that platform.
2. Eligibility and accounts
The Services are intended for users aged 14 or older. If you are under the age of legal majority where you live, you may use the Services only with the permission and supervision of a parent or legal guardian. A parent or guardian who permits a minor to use the Services is responsible for that minor’s use.
Some Services may use a platform login or platform identifier to recognise you, save progress, or provide features. You must keep access to your platform account secure and provide accurate information when requested. You are responsible for activity carried out through your account except where applicable law provides otherwise.
3. Licence to use the Services
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your own non-commercial entertainment. The Services, including their software, artwork, text, designs, audio, characters, trademarks, and other content, are owned by or licensed to DelionPlay and are protected by intellectual property laws.
No rights are granted except those expressly stated in these Terms. You may not copy, sell, distribute, publicly perform, modify, create derivative works from, reverse engineer, or exploit any part of the Services except where applicable law expressly permits it.
4. Acceptable use
You must not:
- use cheats, automation, bots, unauthorised software, exploits, or other methods that interfere with fair play or normal operation;
- attempt to access another person’s account, our systems, source code, or non-public data without permission;
- disrupt, overload, damage, or circumvent security or technical measures protecting the Services;
- upload or communicate content that is unlawful, fraudulent, infringing, abusive, hateful, sexually exploitative, or otherwise harmful;
- use the Services for commercial advertising, data harvesting, gambling, or any unlawful purpose; or
- encourage or assist another person to do any of the above.
We may investigate suspected violations and take proportionate action, including restricting or ending access and reporting unlawful conduct where appropriate.
5. Game progress and service availability
Where available, game progress may be stored locally, through a platform, or in cloud systems. We do not guarantee that progress will always be available, transferable between platforms, or recoverable after device, account, or Service changes. Please keep control of the platform account associated with your progress.
We may update, rebalance, suspend, or discontinue all or part of a Service for operational, security, legal, or commercial reasons. We will take reasonable steps to provide notice where a change materially affects users and notice is practical or required by law.
6. Advertising, purchases, and virtual items
Services may show advertising or offer in-game purchases. Transactions may be processed by TikTok, an app store, payment provider, or other platform and are also governed by that provider’s terms and refund rules. We do not receive your full payment-card details from those providers.
Virtual items and entitlements are licensed, not sold. They have no cash value, cannot be exchanged outside the Service, and may not be transferred unless the Service expressly permits it. We may manage or change virtual items when reasonably necessary for game balance, security, legal compliance, or operation of the Service. Mandatory consumer rights, including any rights relating to refunds, remain unaffected.
7. Third-party services and content
The Services may rely on or link to third-party platforms, advertising, analytics, payment, hosting, or other services. We do not control third-party services and are not responsible for their separate content, availability, or privacy practices. Your dealings with a third party are between you and that third party, subject to applicable law.
8. Feedback
If you voluntarily provide ideas or feedback about the Services, you allow us to use them without restriction or payment to improve, develop, and promote our products. This does not give us ownership of personal data included in your feedback; personal data remains handled under our Privacy Policy.
9. Suspension and termination
You may stop using the Services at any time. We may suspend or terminate access if you materially or repeatedly breach these Terms, create risk or harm to users or the Services, or where required for legal, security, or operational reasons. Where appropriate and legally required, we will provide notice and a reasonable opportunity to address the issue.
Provisions which by their nature should survive termination—including intellectual property, disclaimers, liability limits, and dispute provisions—will continue to apply.
10. Disclaimers
We aim to provide reliable and enjoyable Services, but the Services are provided on an “as available” basis. To the maximum extent permitted by law, we do not promise that they will always be uninterrupted, error-free, secure, or compatible with every device or platform. Nothing in these Terms excludes guarantees, warranties, or rights that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, DelionPlay and its officers, employees, and service providers will not be liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, data, goodwill, or business opportunity arising from the Services. Our total liability for claims relating to the Services will not exceed the greater of the amount you paid us for the relevant Service in the 12 months before the claim or SGD 100.
These limits do not apply to liability that cannot be limited under applicable law, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where such exclusion is prohibited. Consumer protection rights remain unaffected.
12. Governing law and disputes
These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Subject to any mandatory consumer rights or jurisdiction that applies where you live, the courts of Singapore have exclusive jurisdiction over disputes arising from these Terms or the Services.
Before starting formal proceedings, please contact us at legal@delionplay.com so we can try to resolve the issue informally.
13. Changes to these Terms
We may update these Terms to reflect changes to the Services, our practices, or applicable law. We will update the date above and provide additional notice where a change is material and required by law. Continuing to use the Services after updated Terms take effect means you accept them; if you do not agree, you should stop using the Services.
14. General
If part of these Terms is found unenforceable, the remaining provisions will continue in effect. A delay in enforcing a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganisation, sale, or transfer of the relevant business, subject to applicable law. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services, except for any additional terms expressly presented for a particular Service.
15. Contact
Questions about these Terms may be sent to legal@delionplay.com.